Costco Wholesale operates an international chain of membership warehouses to help small- to medium-sized businesses reduce costs in purchasing for resale and for everyday business use. Some of their key figures:
222$ Billion Annual revenue
more then 800 locations/stores
120 million plus cardholders
93% their members renewal rate (wow!)
Discover this podcast with Robin Ross and Paula Thomas Costco's approach to driving customer loyalty as a mindset, and how mutually beneficial relationships have also been essential to consistently achieving such a profitable business for over 40 years. Listen to the podcast here